Parliamentary dog gets a stern chat
Posted by Dave Bath on 2009-02-16
I’m glad to report that the parliamentary webmanager has delivered a further response to my complaint a little while back – and it’s exactly the response I’d hoped for. (The first response was an acknowledgement they had received my note and were looking into it). Here is a snippet:
I have spoken to the areas that support the Parliament’s website, and we are now reviewing our procedures to ensure, as far as we can, that any expected interruptions to business are notified on the website as soon as possible.
Thank you for raising this issue.
I get the feeling that someone in the parliamentary IT section, possibly the webmanager, is dancing around, yelling "yippee, we got something in a risk register and so can tidy up things I’ve been wanting to tidy up for some time!"
I can relate to that!
And a snippet from my response:
Review of requirements and development of improved procedural checklists are all that can reasonably be expected, and I thank you for letting me know you are doing this.
Unless there is evidence that someone has noticed a problem, and has the issue formally registered, process improvement efforts rarely get the required resources, despite the best efforts of senior technical staff…